Your reservation with us should be at the lowest price possible. Should you find a lower rate with the same booking conditions within 24 hours of your booking, we will match the rate.
In order to provide our guests the best travel experience, we do not offer any package or plan on our official website. You may select any type of room or gourmet as you desire.
Couple reasons below explained why you might have not yet received the confirmation email:
１）Incorrect email input
Please double check the email address you have inputted and contact us soon.
２）Your email setting.
Your email server setting might be blocking the confirmation email. Please double check with your email server setting.
３）Your booking process is incomplete.
Please contact us through the customer service phone number, email or inquiry.
We accept all types of payment method including Visa, Master Card, JCB, Union Pay, Paypal and Alipay.
You would usually get your refund back within 1 to 3 months starting from the day of cancellation. You may also contact your credit company for a precise refund date.
If a cancellation fee is required, it will be deducted from the refund. If the refund may not proceed due to credit card expiration date reason, we will refund via bank transfer. The bank transfer related commission or fee would be paid by the customer.
Unfortunately, our payment may not be changed once it’s gone though the system. Please cancel your prior reservation and book it online again.
Once the booking has gone through, you will receive a confirmation email. Please click the URL in the email and it will redirect you to your booking page.
Cancellation fee may appear based on the time and customer incentive program of the booking. Please read through the “Term and Policy” carefully before proceeding your booking.
Cancellation fee will not be charged under circumstances listed below:
Customer unable to arrive to the property on the same day 11:00AM due to the causes of force majeure such as natural disaster, riot and etc., or shut down of public transit, high way or major road in the nearby region would not be charge for any cancellation fee.